Cancellation/Refund Policy 

Toy Testing Program:

Submission fees for the toy testing program are non-refundable. This means that once you've paid the submission fee, you won't receive a refund, regardless of whether your toy is given a seal of approval.

Consultation Appointments:

-Each consultation appointment requires a 30% non-refundable deposit. This means that when you schedule a consultation, you'll need to pay 30% of the appointment fee upfront, and this amount is not refundable.

-If you cancel a consultation appointment within 24 hours of the scheduled time, you will incur a cancellation fee. This fee will total the remaining 70% of the appointment fee. In other words, you'll be charged the full cost of the appointment if you cancel within this 24-hour window.

These policies are in place to ensure that both the toy testing program and consultation appointments are efficiently managed, and to compensate for the time and resources allocated to these services.